Data retention policy
We do not retain user information. We store Slack User Ids to associate an action with an actor. We only display the user information at the time you want to see this information. We only store tickets and messages for the duration that you want us to. Once you close your account, we delete all data within 30 days.
Data archiving and removal policy
Once an account has been closed, Customer Data is deleted within 30 days.
Data storage policy
All data is stored within the United States. To be GDPR compliant, we are Privacy Shield certified and can sign additional contracts (or Model Contract Clauses) as required.
Data center location(s)
United States
Data hosting details
All data is encrypted 100% of the time from when it leaves your fingertips into Slack. All data is encrypted in transit and at rest. We use top of the line security methods and policies to ensure your data is always safe. We can provide additional documentation and white-papers when necessary.
App/service has sub-processors
yes
Guidelines for sub-processors